Job Title: IT Help Desk Intern

Location: Brookfield, Wisconsin

Company: RF Technologies

Duration:  3 – 6 months, part-time/full-time

About Us: RF Technologies, established in 1987, is a leading provider of comprehensive, integrated RFID safety and security systems, Wi-Fi RTLS systems, and healthcare enterprise solutions.  With an installed base of more than 10,000 systems, RF Technologies specializes in state-of-the-art healthcare solutions for long-term care facilities and hospitals, including Code Alert® Wandering Management, Wireless Nurse Call, Fall Management Solutions, Safe Place® ED and Infant Security Solutions, and Help Alert® Staff Duress Systems. The Company is credited with inventing the first RFID infant security system, which was designed and developed by nurse clinicians. It was the first in the industry to invent peer-to-peer Wi-Fi RTLS, and to offer remote monitoring, RF consulting, and 24X7 technical support by RF Technologies’ staff specialists and a nationwide service management team. We believe in fostering a culture of innovation, teamwork, and customer-centricity. Our mission is to ensure every customer has a positive experience while interacting with our brand.

Job Summary: As an IT Help Desk Intern, you will assist the IT team in providing exceptional technical support to our staff and clients. This role will allow you to learn and develop skills in troubleshooting, customer service, and IT operations while working in a collaborative and fast-paced environment.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in person.
• Assist in troubleshooting and resolving hardware and software issues for desktop and laptop computers.
• Help set up and configure new equipment, including computers, printers, and peripherals.
• Document technical issues and solutions in the help desk ticketing system for tracking and reporting purposes.
• Assist with user account administration, including password resets and access rights.
• Participate in inventory management of IT equipment and supplies.
• Support IT projects and initiatives as assigned.
• Collaborate with team members to enhance processes and improve service delivery.
• Learn and adhere to company IT policies and procedures.

Qualifications:

• Current enrollment in a degree program related to Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, software, and networking concepts.
• Familiarity with Windows operating systems and Microsoft Office Suite.
• Strong problem-solving skills and eagerness to learn new technologies.
• Excellent communication skills, both verbal and written.
• Ability to work in a team-oriented environment while also being self-motivated.

What We Offer:

• Competitive salary and commission structure. 
• Comprehensive benefits package, including health, dental, and retirement plans. 
• Opportunities for professional growth and development. 
• A supportive and collaborative work environment. 

RF Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

JOB CODE: 1000059